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FAQs

Getting Started
How Does it Work?
What Can I Earn?
Where is My Confirmation e-mail?
Why have I not received a response from customer support?

My Account
My Password does not work.
I cannot login.
What is My Account?
What is the Dashboard?
What are Profiles?
How do I update my account information?
How do I cancel my account?

Participation
How long does it take to fill out a survey?
How can I get more survey invitations?
Why are some surveys more difficult than others?
Why are my completed surveys not showing up on my account?
Who can I contact with a general question?
What does it mean when my survey is pending?
Are there surveys available outside of the United States?
What if a survey encounters a technical error?

Payments
When can I redeem my earned rewards?
Do you offer rewards for referring new members?
How do I redeem my account balance for rewards?
Why was my redemption request rejected?
I am having issues redeeming my balance for rewards.


How Does it Work?
We know the power of your opinion! By joining our panel and providing your feedback on products and services, you will have the ability to shape future products and services. Once you register on our site and tell us a little bit about yourself, your preferences will be matched to unique survey opportunities. Take as many or as few surveys as you’d like and earn rewards for your input. The more survey opportunities you participate in, the more rewards you earn!

What Can I Earn?
We are proud to offer a diverse reward program to thank you for your time. From magazine subscriptions* to Amazon gift codes**, our program is second to none! Our panel team directly sources some of the most popular electronically-fulfilled rewards. In addition to these rewards, you may also donate your reward to a wide variety of global charity organizations. The key to our success is a rewards program as diverse as our members!

*Reward elegibility depends on the user's country of residence. Depending on geography, magazine subscriptions may not be available. Magazine subscriptions are set at varying reward levels. At each level a different set of magazines are available to redeem.

**Amazon.com is not a sponsor of this promotion. Amazon, Amazon.com, and the Amazon.com logo are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com Gift Cards ("GCs") may be used only to purchase eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift certificates or cards, or for items from some third party sellers. GCs cannot be reloaded, resold, transferred for value, redeemed for rewards, or applied to any other account. For complete GC terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued and © 2010 by ACI Gift Cards, Inc., a Washington company.

Where is My Confirmation e-mail?
A confirmation e-mail is automatically sent to the address you provide upon completion of the registration process. If you don’t receive a confirmation e-mail, please check your spam or junk folder. To avoid future messages from being filtered by your spam folder, please be sure to add support@surveyhelpcenter.com to your list of your approved senders. If you need a new confirmation e-mail sent to you, please login to My Account, verify that you’ve provided the correct address, using the Account tab, and elect to have a new e-mail sent, using the link on the Dashboard tab.

Why have I not received a response from customer support?
We strive to ensure that each query we receive is handled promptly and efficiently. Every email sent to customer support will be responded to within 3-4 business days. Therefore, it is of great importance that you are able to receive our emails and survey invites. Please make sure to safe-list us in the most common email providers.
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My Account
My Password does not work.
Click here to retrieve your password. Enter your e-mail address and we will e-mail your password to the address you provide. If you are still unable to login, please contact Customer Service and we will assign a temporary password for your account.

I cannot login.
If you receive an error message and are unable to login to your account, please paste your username and password into the appropriate boxes, as this may be a factor. Also remember your password is Case Sensitive so it needs to be entered exactly as you provided during registration. If you still encounter this issue, please contact customer support.

What is My Account?

We know time is important to our busy panelists, so we’ve created a simple way for you to interact with us, manage your survey activity and profile information and keep track of your earned rewards. Once you receive our confirmation e-mail and click on the link, you will be taken directly to your Survey Dashboard, where you will find quick links to your Rewards and My Account pages. We also provide you with links to other valuable information, including our Privacy Policy, Terms & Conditions and useful Scam Alerts, as your privacy is of the utmost importance to us.

What is the Dashboard?

The Dashboard is a quick way for you to see what survey opportunities are available to you at any time. Just click the “Qualify for a New Survey" button, answer a few quick questions, and based on your responses, we will route you into the most relevant survey available. This approach helps us to match you to the most appropriate survey, which will increase your chances of qualifying to earn rewards. We also provide you with a quick snapshot of the rewards you’ve accumulated and an opportunity to let us get to know you better by filling out our profiles.

What are Profiles?

Profiles are our way of creating the most relevant opportunities for our members. Telling us more about your experience and interests helps us send you surveys that you are more likely to qualify for, thereby increasing your chances of earning rewards. Please take a few minutes to fill out our profiles so you can begin participating in the most rewarding surveys!

How do I update my account information?

To update any of the basic information you provided us at registration, login to My Account and select the Account tab. Once you’ve updated your information, click "Update Account" and we will apply your changes. Keeping your e-mail address up to date allows us to contact you at the most convenient location.

How do I cancel my account?

In the unfortunate event you decide this isn’t for you, you can deactivate your account with us at any time. Log into My Account and you will find unsubscribe information at the bottom of the page. When you unsubscribe, we will instantly remove you from our systems and you will stop receiving communications from us. To reactivate your account, please e-mail your request to Customer Service and we will reinstate your account within 3-4 business days.
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Participation
How long does it take to fill out a survey?

We know your time is valuable, so we aim to keep most surveys between 15-20 minutes. There will be times we offer a shorter survey as well as a longer survey. To help you understand what time commitment is involved, we will always inform you of the expected time it will take to complete each survey up front.

How can I get more survey invitations?
Each survey we send you is tailored to fit your interests and experience. We use the data you provided us when you registered, as well as your Profiles, to send you the most relevant surveys. Completing the Profiles from start to finish will allow us to serve up the most significant amount of pertinent surveys. Please be sure to also check your spam folder and add support@surveyhelpcenter.com to your list of approved senders.

Why are some surveys more difficult than others?
The criteria and content of each survey is determined by the needs of each specific client. As the nature of each survey is different, you will find that the experience is different. For instance, a quick survey to gather feedback on a new product release will be less onerous than a longer survey to review a new product ad. Completing the Profilers will help to ensure you receive surveys that are most enjoyable for you.

Why are my completed surveys not showing up on my account?
Sometimes we need to wait until after a survey has ended to show credit. As long as you have completed a survey, a credit should appear as soon as the survey closes. This can take anywhere up to 4 weeks after you have taken a survey and it has officially closed.

Who can I contact with a general question?
If you have a general question that isn’t addressed by the FAQs, you can contact our Customer Service team by sending an e-mail to support@surveyhelpcenter.com. All inquiries will be responded to within 3-4 business days.

What does it mean when my survey is pending?
In order to ensure the integrity of our community and the quality of the information we give to our clients, we validate the results of each survey. Your survey will have a status of "pending" for a short time while we complete our validation. Upon completion of the validation, your status will change to "earned" and your reward will be credited to your account. This process can take a few days, or a few weeks depending on the nature of the survey.

Are there surveys available outside of the United States?
We will have surveys that require the participation of our international panel members. If you are a member of the international community, you will be invited to applicable surveys as they arrive. We will continuously add more surveys for our international panel members.

What if a survey encounters a technical error?
We strive to ensure the best survey taking experience for our members, however there is always a chance that a technical error may occur. If your survey encounters an error, rest assured that our team will be investigating the issue with a focus on getting our members back up and running as soon as possible.
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Payments
When can I redeem my earned rewards?
The status of your rewards is always available to you via the Rewards tab in My Account. We provide you with an “Account Snapshot" that details what you’ve earned, the account balance you must accumulated in order to be able to redeem for rewards and total pending. This is a quick and easy way for you to manage your reward profile.

Do you offer rewards for referring new members?
We currently do not offer a refer-a-friend program; however we may introduce an option in the future. If this option becomes available, we'll be sure to let you know!

How do I redeem my account balance for rewards?
Once you have reached the minimum threshold required, a "Redemption" button will appear on your Rewards tab. Simply click on the "Redemption" button and you will be able to redeem your rewards. All redemptions will be fulfilled within 3-4 weeks.

Why was my redemption request rejected?
Redemptions may be rejected due to a violation of our terms and conditions. Each member must “maintain and promptly update the information you provide during registration, and any other information you provide to us, so as to keep it accurate, current and complete." No member may create more than one account on our site as well as no surveys may be taken on IP addresses inconsistent with the registration data collected on your geography. Please review our Terms and Conditions on the site for a more detailed explanation of violation parameters!

I am having issues redeeming my balance for rewards.

If you are having an issue getting your rewards, it may be caused by a browser compatibility issue. This can be easily addressed within a few minutes. If you encounter an issue, please contact us at support@surveyhelpcenter.com
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Click here to get started!

Companies pay to find panelists willing to take relevant market research surveys. Surveys can take as little as 10 minutes, and you get paid after you take each survey. We match you up to the right surveys by using your basic demographic and geographic information and your professional history.
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